Questions
Before you pay
Is it a subscription?
No. Every plan is one payment. Lessons and practice do not expire; a live seat is for the batch named on the card.
Which apps can pay by QR Ph?
GCash, Maya, GrabPay and most Philippine bank apps (BPI, BDO, UnionBank, Landbank, Metrobank and more) can scan a QR Ph code. There is no extra charge for paying this way.
I paid but nothing unlocked.
Open your dashboard — the purchase shows there with a status. If it still says pending after ten minutes, message us with the reference number and we will sort it the same day.
Can I upgrade later?
Yes. If you have Lessons + Practice and want the live batch, message us — you pay only the difference and we open the seat by hand the same day.
What about refunds?
Digital content (lessons and practice) is not refundable once unlocked. Live class seats follow the refund rules in the terms.
Do I need an account for the diagnostic?
Yes, a free one. The diagnostic is free, but it is one attempt per student, so the score and topic breakdown are saved to your account.